Anita Ardi

Review of HYATT REGENCY CAMBRIDGE

Arrived in Boston around midnight with 6 students ...

Arrived in Boston around midnight with 6 students due to a fight being rerouted. After calling several hotels I reached Jenna at the front desk and explained the situation. She was kind and responsive and have me a discounted rate as the airline was not giving us hotel vouchers. Upon arrival at 1230 am Jesus was amazingly patient and helpful. Got us into rooms close together in the same floor quickly and professionally. He also helped order the kids pizza before we even had room numbers so we would get it sooner and came up with the delivery man to make sure we were all ok. Staff went above and beyond.
Two of the rooms were ADA and huge! Everything was very clean and neat. Best of all, they were quiet so everyone was able to sleep in without "hotel noise" waking them up.
Everyone the next morning was just as wonderful. The dining staff gave us an area of our own to eat in. Frank, at he front desk, helped me set up a tour for my students and let us store our luggage at the hotel and Paul, the shuttle driver was a font of information an amusement while riding to catch our tour.