I love the Carrier heat pump unit and the initial ...

I love the Carrier heat pump unit and the initial installation, but watch out if you need follow up service.

I have a quote for a replacement condensate removal pump that is $399. The exact pump is available online for less than $60. It sits on the floor in the basement and plugs into a standard wall outlet. No additional plumbing or electrical work is required because it was done on the installation. It will literally take longer to open the box than it will to install the unit.

I can and will do this myself, but pricing policies like this take advantage of those unable to install it themselves - particularly the elderly and disabled.