Review of Town & Country BMW | I try not to write bad reviews. Sometimes it's a o...

4 years ago

I try not to write bad reviews. Sometimes it's a o...

I try not to write bad reviews. Sometimes it's a one-off bad scenario, this one had to be written!

This is my second time going to this dealership to purchase a used vehicle. I understand when buying a used vehicle it is considered "as is". But their lack of knowledge for their used vehicles is concerning. I give them two stars assuming they are knowledgeable for their new fleet.

I did speak with management, they don't care here!

Also make note, if you put a deposit on a car only a manager can release your deposit.... for some reason the dealership does not have managers on duty in my scenario for 3 days!

Continue to read below if you want to know more about my experiences.

I live an hour away from Markham and I do my due diligence before going to visit a vehicle I specifically called the dealership and ask them about these two vehicles and in both scenarios they stated it is an "As Is" vehicle but there's no damage there's no engine lights the cars look perfect. They also inform me that the cars have been priced based on their current condition. The first car I went and saw I started the car up and I swear something was on fire. myself and the salesman open the hood to find an engine that came from a junkyard.....

The second time I was actually more disappointed. Went to see the vehicle everything seemed fine, only to find out that they may have erased an engine light as the vehicle broke down while I was on my test drive. I chose to put a deposit, and take the night to look into the engine issue. Unfortunately it's an expensive issue. what really got me upset was the day after I go for my refund and I cannot get my refund because there was no managers available to release the refund I would have to wait 3 days before a manager would be available. finally two weeks later, I got my refund. I did speak with the used car manager he really didn't care. Wasn't phased by my concerns or the fact their process is a waste of an individuals time.