I wonder why people write about TK in general and ...

I wonder why people write about TK in general and pay sickness benefits here, it's about the office ... well ...
So, the service has unfortunately decreased significantly. As far as possible one is rejected by the "receiving kite". The other day I came half an hour before the end of the consultation, when she said that it would not be worth waiting because you had to wait at least an hour. I waited anyway and it was my turn after a quarter of an hour. The clerks are usually nicer, but they don't always know each other so well.