Tim was a good service advisor but their techs eit...

Tim was a good service advisor but their techs either misdiagnosed or failed to properly diagnose an issue with my coolant system. It wasn't until I was almost 200 miles away in North Carolina, after having broken down again, that another BMW service department found fault codes indicating an obvious issue that had been occurring before I took it to them. If they would have caught these codes they would have saved me a great deal of time, aggravation, and money...