Daniel Pendergast

Review of Secure Wrap

A ball of corrupt. They say that with the purchase...

A ball of corrupt. They say that with the purchase receipt they will return it to you if the security opens it.

It turns out that security opened my suitcase so I could check it and I had to go back to wrap it. So I went to the booth and gave the receipt to the manager of Secure Wrap at Terminal 1 of the Mexico City airport. The receipt has the date and time, position number, and the number of the operator who attended me. However, the manager said it was not enough. He gave me excuses:

1. "If the airline opened it for you, I'm not going to rewrap it for you." I told him it wasn't the airline, it was airport security.

2. "The security officer who opened your suitcase has to be the one to take it and rewrap it" I told him that the security officer told ME that I had to go and rewrap it.

3. "Then I need the signature of the officer who opened it." I asked him if he would go with me to get the signature. He went with me to the security gate and then he said he couldn't get through, just me. I told him to wait for me, I went and spoke to one of the security managers. I sign my receipt with the name of the officer who checked my suitcase.

4. I went back to the Secure Wrap manager and he said, "That's not good enough for me, young man." At this point he was already furious. I asked him what else he wanted. He said he needed the original plastic with the orange ticket that he brings.

5. At this point I stop following. I went to find the trash can where I threw the plastic and thank God I found it. It was underneath a banana peel and other garbage. I had to find the manager again, I gave him the plastic and he finally re-wrapped it, I guess why I didn't know what other excuse to use.

I am sick of this type of corruption in Mexico. How much is the stupid plastic worth ???