Lashonya Hamilton

Review of Baymont Inn & Suites Bellingha...

Worst customer service of my entire life! Front de...

Worst customer service of my entire life! Front desk attendant was rude, repaeatedly cut me of mid conversation, and was negligent.

I am a sales director and was a manager at Nordstrom for several years. I know customer service and the way I was treated was inappropriate, unprofessional and her lack of service put my family in a terrible situation.

I have stayed at the Baymont on 6 different occasions before this incident. I had a great stay and the other front desk person was great. I needed a place to stay in Bellingham as I looked for houses in the area to relocate.

I finally found a rental house and became a happy resident. Shortly after, we discover a piping issue and had to stay at a hotel for 3 days while the work was completed at the cost of the house owner. I was pleased to be going back to the baymont inn inspite of the massive construction going on in the hotel. I am reasonable and just want good service and clean bed for my and my young son.

The reservation was made and the card left on file to charge. I gave them my card to cover an damages. The house owner called the hotel several times during the stay to make sure everything was taken care of on my behalf. During my stay the front desk attendant was rude, cut me off and dismissed my concerns. She also made us feel rushed to check out early as if we were not welcomed. We checked out an hour early. Still trying to find out if our house was safe to go back to. As I checked out the front desk attendant was talking to someone else on opposite side of the counter, maybe an employee. I stopped to make sure everything was in order. After I asked she waved me off and told me we were good to go and continued her conversation.

I was upset but I was happy to get out of there and back to my home.

3 days later, I check my account to find over $300 missing. As I freak out and call my bank and they tell me Baymont Inn in Bellingham attempted to charge my card on three different occasions over $300.

I calmly call the Baymont Inn and guess who answers the phone!? Yes. She spends 5 minutes trying to find my stay info under Camilton instead of Hamilton because that's a common name right? Anyway she proceeds to try to reverse my charge and charge the house owners card. I tried to tell her I am just calling to get details so I can work it out with the house owner ourselves. She cut me off and refused to listen to my request. She began reversing my card (won't get a return for 5-10 business days) and charging the other card.
1. Why did you charge my card in the first place if you knew the situataion because the house owner talked to you Personally and I told you personally AND you obviously already had the other card on file? In which you could have charged in the first place? She never admitted she charged the wiring card at check out and never apologized. She insisted it was my fault!

I know 300 may not be a lot to some but I am a working mom. I just moved into a house and my budget is very tight. I needed that money to enjoy my weekend with my family. Since my bank is closed, I will have to penny pinch to make sure my son has diapers etc. until this is resolved.

All because of one persons complete lack of service and complete negligence.