Jaz Xx

Review of The Good Guys - Narre Warren S...

I recently purchased a new fridge from Good Guys N...

I recently purchased a new fridge from Good Guys Narre Warren. Good price in store . I had organized for it to be delivered to my new apartment on one of the only days they could deliver to my area. However , I had made it clear that I would not be home untill at least mid morning between 10am( minimum) onwards . I was told that the truck delivered does not start dispatching untill around 9am so this would work out fine . Cut to moving day when I receive a txt saying my fridge is arriving between 7.30-8.30am. I call the delivery person back and tell him of my situation and that no one will be able to collect the fridge so early . He is frustrated and I feel belittled. Thankfully , he agrees to deliver the fridge to my brothers home not far away . I now had to pay extra costs to transport my fridge from there to my apartment ( so now 2 sets of delivery fees) This situation made for a very stressful and unecessary experience. I place no blame on the deliver driver as he is doing his job but poor customer service.