Horrible customer Service. Won t even send a tech ...

Horrible customer Service. Won t even send a tech out to see if it s a manufacture defect on windows that are less than three years old. Rep on the phone said sounds like a stress crack and that s on you to have it replaced . She went on further to say they are windows they are fragile. I wonder if that s what they tell people when they sell these windows . Like , hey by you have the risk of cracks happening and we re not gonna cover it but it s gonna cost you 35K for these windows. I have left messages for management and have not received a callback. I wouldn t recommend this company to anyone who would ask.