Milou Scheepers Review of Platinum Heritage
HIGHLY RECOMMEND!!
HIGHLY RECOMMEND!!
The tour from start to finish (minus the booking process couple days prior) was absolutely amazing and very well organised. We booked the Bedouin breakfast and love lake desert safari for 5 adults and 4 kids (aged 1,4,5 and 7).
You can tell the entire team gives their all to give you the best experience possible. Our guides for the day, Mehdi and Abdou, were remarkable. Not only were they fantastic with our kids and entertained them while we enjoyed the experience to the fullest, they were also very knowledgeable and overall just an absolute joy to be around.
I did consider giving 4 stars because booking the experience online/through WhatsApp was an absolute headache. But this is not what I will be remembering when I think of this beautiful memory. There s definitely room for improvement when it comes to customer service on the HQ end. Unless you re a basic booking (we were a family of 9, including small kids) I d recommend calling them. I tried booking online with the help of costumer service over WhatsApp but the communication was very bad. It wasn t until I picked up the phone we managed to finalize our booking one day prior.
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