Jeffrey Gillespie Review of The Westin Benson Hotel
It was an "okay" experience. The service in the lo...
It was an "okay" experience. The service in the lobby and from the valet was very good. The lobby itself is spectacular. Our breakfast was delicious (albeit $50 for pancakes and smoothies).
Outside of that, the room was not very big, especially considering that it was supposedly a junior suite. Turn-down service did not happen at all during our stay, although it was advertized. The robes that were supposed to be in our suite, weren't. The daily weather report that we were supposed to get on our pillows as part of the phantom turn down service, didn't happen either. We had to REQUEST that our room be cleaned, because they missed it the first day. The speed of the wireless internet was slow, which is not good in a supposed upmarket hotel.
I think on balance, they are riding on their history and appearance, and might be worth $125 a night, but not $200+. They are 4 star diamond rated from AAA....however, if you look at the rules for that rating, they are not living up to half of them.
We won't stay here again.
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