I was at this hotel for one week, I already reques...

I was at this hotel for one week, I already requested to provide smoking room to me , but at checking time , one of the reception staff told me that is not available at this moment and also they provide me my room at 16:00 , Normally hotel check in was also at 15:00 , that means 1 hour later than normal check in time in worldwide .

I smoked in my room for 1 time and next morning they charged me 100 POUNDS without any notice or warning . after this problem , they provide me the crazy room as Deluxe room , but unfortunately their deluxe room was scandal and so dirty in bathroom and so much smaller than my normal room .

For breakfast time also every time you will wait n Q for around 15 Min and specially more than this on Saturday and sunday .

My suggestion is DO NOT CHOOSE this hotel in london anymore .