This review is mostly to reflect the frustration o...

This review is mostly to reflect the frustration of an office that could be run a lot better.

My story: I was referred to Dr He by my general dentist. I had a crown come out with a deep cleaning. My dentist wanted the endodontist to either document that a root canal was not possible the lack of depth of bone in the top portion of my maxilla, or to do the root canal. I communicated this with the endodontist and offered to call my dentist office for them so the two dentist could communicate about course of care to avoid a second visit. They refused to call and I had to text my dentist office while in the chair and they literally called into the endodontist office to try to communicate with them, to try to save me an unnecessary second visit.

First issue with them:
This was very frustrating because why should a patient come back due to lack of healthcare coordination between a endodontist and their referral base?

Second issue:
Basic location information distribution to patients. First of all, does anyone really pay attention to the difference between the word associates vs specialist? There are two endodontists in Carrollton and their names are very similar. The endodontic (association vs specialists) of Carrollton. Without looking up, do you remember which one the review you're looking up is? Is it hard to remember? Yes. They text message the night before but don't include the address. The headers to the office lists the first dentist as Yogesh Patel. Guess what, he doesn't even practice there. He just owns the practice. At least he had a easy to remember name. Why don't I just put that in the GPS instead. Yogesh Patel Carrollton. GPS takes me to the office he actually practices instead, in North Dallas. Wrong location. I've been heading that way for 20 minutes and this is going to make me late for my appointment. I call this office to update then. Get to the real location. Suite 205. There are 3 different office buildings with that address and they each have a suite 205. No mention of which office to go into on the address. Great. Get to the office and expect the dentist to have talked and communicated so I can get my root canal done/or documented that it can't be done. No such luck, get charged 50 dollars just for a consult and have to schedule a time to do root canal. I work by the hour and am not salaried so I missed hundreds of dollars of income today for this hour long appointment that was pointless and could have been actually productive if there had been adequate communication in the office.

Third issue: surprise billing.
So I get a quote from them for my procedure. It was around140$. I schedule another appointment. Two days before the appointment they call me and say that I am at my max and the procedure will be double the price. 280. I say I understand. I have Cigna so it only takes 10 minutes to check my estimate. I have my root canal. About one month later I get another bill for 120idh dollars. At this point this procedure has been around three times as expensive as the original quoted price (140). Now I've paid 400. I call the office back and ask why if I was already at the max could they have not checked my insurance on the day of so I could have an updated price. They say they sometimes do that with maxed out dental plans.

This is just an aside but fun fact is that my nerve was already dead so I didn't really need any urgent root canal and could have waited two months for my insurance to reset. Uuugh.

That being said, I thought the clinic side patient care side of things were great, Dr. He was really great at explaining things, excellent at doing the procedure. Technically proficient. Her dental assistants were really nice and attentive. 5/5 for all things dental procedure related. I would trust her with my teeth.