Sent me a letter saying the bill would be $31.00 t...

Sent me a letter saying the bill would be $31.00 took out $54.00 when I called sat on hold for 55 minutes then told you will get a refund $46.00, waited 3 days no refund. Called again sat n hold for 1hr told no your refund will be 23.00. Told them to listen to the last call, oh no we have a process and we are leaving for the day. The paper arrives late every day and last Sunday it came at 0900am. Terrible Customer Service