juana sanchez

Review of Alstede Farms

I come to this farm 3-4 times a year for the past ...

I come to this farm 3-4 times a year for the past 5 years and NEVER had an issue until today. I went to visit with my family (my 5year old and 7 year old + 3 other family members) and to start, the admission price had always been about $16 per person including PYO and all included, and you would pay whatever you take at exit. But now because of Covid they have increased the admission tickets to $30 per person + an extra $10 for the pony rides. They also give you a tiny ziplock bag for you to take anything that fits in there with no additional charge (which you can only fit literally not more than 4 apples). Anyway, I told the employee if it was possible I could speak with his manager just to verify if there is any way I could just pay for2 tickets or maybe a cheaper ticket for me since I m there for the kids. The manager came over with a very nasty attitude and told me everybody else pays this amount and no body complaints, what is your big deal I told him Why was he literally yelling at me, and that I just wanted to make sure I have no other options besides buying a ticket that was not necessary for me to buy and was very rude at all times. All he had to say was no, unfortunately there is nothing else we can do and I would of been fine. His name is Bou and thanks to him I would NEVER COME BACK!!! I work with customer service and he evidently doesn t know how to treat visitors going here. His employee who did my transaction was actually more polite and understanding than he was.