Deep Gaurav Review of driversselect
I wish I could give zero star to this place. Bough...
I wish I could give zero star to this place. Bought a 2016 Lexus from this dealership. After reaching home I found out that this car has multiple issues. Rear bumper was popping out due to broken clip inside, front driver leather seat was torn, to name a few. Called their customer loyalty center within 30 days and they scheduled a service appointment for the all stuff that s wrong with the car to be fixed. These guys painted my car seat black to match the leather color and pushed rear bumper in place. With taxes heat, plastic(rear bumper) gets heated when car is parked outside, it tends to expand and within matter of couple hrs after they had just pushed it in place , it came right back out. Tried to reach out the service manager and Nicole (customer service rep) multiple times on the same day but they never responded. After making multiple attempts to reach these guys to find a solution, I finally received a call from their manager and he wanted to install aftermarket bumper which will require to be painted and installed on the car. Who would want a aftermarket bumper installed on their car which is painted to match the car color? Well, I agreed to get that changed but after that I never heard from these guys. Least to say, they have lost my business. Like other dealership they are only nice to you when you buying the car, after that you are a hassle/inconvenience to them, atleast that s how I felt.
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