Joshua Stork

Review of Sheraton, Hong Kong Hotel and ...

I stay at Sheraton because of the executive lounge...

I stay at Sheraton because of the executive lounge, platinum recognition, friendly staff and overall consistency. This property does not live up to one of those. In fact, SPG should be embarrassed that their name is associated with this hotel. Management is terrible which explains why the staff are cold and incompetent doing their job duties. They desperately need managerial support, which the clowns they have as mangers cannot provide. Not to forget, the "executive lounge" is repulsive. The hotel has one for platinum (which is horrendous) and one that you have to pay for. .I have spent millions of dollars to be asked if i want to pay to upgrade to the better lounge. To me that is a spit in the face. Why have two lounges??? All in all, if you like to be disappointed, this hotel is for you. If you have standards (which we all should) do not bother. This hotel is worse than a run down motel.

Sarwar Mohamed should be fired. His apologizes to guest are word for word from a book. Not to mention they are insincere. Sorry you had a bad stay rest assured you comments will be heard.....The same issues keep happening and happening. FIND A NEW JOB.