Shudylyn McHargh

Review of Hilton Americas Houston

Unable to sleep based on the noise from service el...

Unable to sleep based on the noise from service elevator. Spoke to management and the apparently didn't have my phone number to change the room!
Requested a higher floor and was told it's an extra $20 per night. Keep on mind the hotel has 23+ floors and I was on the 6th floor adjacent to the service elevator.
Assistant director said he's very familiar with his hotel and my room is nowhere near there. I have pictures.
Dirty towel and dirty glasses in my room after I reported incident and manager on duty was non-chalant and did not know about changing my room.

If this is how this chain treats it's guests, I won't ever return or recommend.