Stayed there with A friend A few weeks ago, and it...

Stayed there with A friend A few weeks ago, and it was a slow night from what I saw. Went up to the front desk to ask a question, and the assistant manager Katie, and I guess the other girl was named Kat were just talking away about other employees, and gave me a look like if I was bothering them. Then asked me what I wanted.
That's not how you speak to guests at all!
We are paying you for a service, and the whole talking about other employees was just unacceptable, and quite frankly unprofessional.
I will never ever stay there again, and will be writing to the general manager when I have more time!