I had asked & activated one channel yo my package,...

I had asked & activated one channel yo my package, but even after 24 hrs it could not be activated. The call centre persons in Kolkata & are not able to solve any problems & are absolutely useless. There is no continuity as we every time we phone customer care a new person picks up & asks for set top box no. When i tried to aporoach their head office no, there also no response.
Very bad service levels & no was to escalate to higher authority.
I am planning to come out & join a DTH CO.