My friend booked a deluxe king size bed few weeks ...

My friend booked a deluxe king size bed few weeks in advance for a 4-night stay for my family and his. I checked in around 10pm. Linda at the front desk checked me in. She was not accommodating and not friendly at all. Once our credit card was taken, she said our room will be ready in 15-minutes and just have a seat and someone will come to us. So myself and my two kids (4yr old son whom I was carrying was sleeping already and my 10yr old daughter was waiting around). My husband went to the airport to pick up our friend. I was patient and waited an hour. I finally went up to the desk and Maxine helped me. She was surprised and apologetic because my room has been ready for a while. I told her Linda checked me in and she said that someone will let me know when my room is ready. I saw Linda after outside, after her shift. After 30-mins. of checking me in, her shift was done. This just tells me she was not dealing with me properly and just wanted to do her shift.

Now when my husband and our friend and his family arrived and checked in, Arrielle checked them in. Now she's another one, not accommodating and not friendly. My friend also booked the deluxe king bed. I found out deluxe rooms are on the 19th floor and higher. Now why is that Linda gave me the lower floor when my friend also booked me a deluxe king bed. I told this to Arrielle and she had no answer. I asked if there was a price difference and she said no. Later on I found out from my friend that he did pay more for a deluxe.

Wednesday morning I went down and asked the front desk and Mohammad was more friendly and explained they can move us but must come back around 2:30pm-3pm to most likely have an availability for a deluxe. We are settled in already and have no time to come back at this time cuz we made out an itinerary so we are out and about.

You know what this reminds me of, the Seinfeld episode regarding reservation. Basically Seinfeld had booked a car reservation. Upon arrival, there were no vehicles available. So what he was saying was, the place knows how to take reservation but does not know how to hold that reservation.

Bottom line, I should've had that room that I booked AND the ladies at the front need to be more friendly, accommodating, not have attitude and watch how they deliver their words/sentences, this goes for Linda and Arrielle. Maxine was great. Mohammad was great. Housekeeping was great. Remember, its all about the front end. That's the first one in line who you deal with and judge your experience and ratings.