Review of Lightfoot Mechanical

3 years ago

Jul 10

Jul 10

to Lightfoot
Your plumber was reeking with alcohol. It was obvious he had gone on a drunken binge the night before and did not come prepared. He told me he was up all night. He was VERY unprofessional. I do not like that he smelled of alcohol and he is trying to slander ME. You need to hire PROFESSIONAL people that come PREPARED to work. I do not appreciate this man lying about me. HE WAS STILL DRUNK AND STANK. That was the main reason I said I was not going to pay right then until you heard my side of the story. Don't be afraid to FIRE HIM just because he may scream discrimination. It was FRAUD and lack of professionalism to send that man out here. He scared me! I'm sure if he had to punch a time clock someone else smelled him. By the way. I spent $91.00 at Home Depot and fixed the shower myself after he left. Have a wonderful day and try to hire people that won't make your company look bad. I plan to give you a bad report right after I write this e mail.
PS...I didn't mention in my July e mail (now it is August) that your so called plumber was going to charge me over $500.00. Then when I complained he reduced it to over $300.00, which he would have to come back and do? Scamming?? ...and actually you don't deserve 1 star, but it would not let me post without one star at least as you have not responded properly to my July complaint I sent you through e mail. You just say..."Have a nice day!"
PS: I received this in my mail today 8/19/2017...it doesn't matter if there were parts missing. The whole thing was disassembled by myself. Doesn't matter if all the parts were there or not. What matters is your plumber had a HANG-OVER and said he did not have the parts which also he admitted he had NO CLUE what type of shower outlet I needed. Why not? There is the shower...figure it out! Unless of course you went on a DRUNKEN BINGE the night before and your BRAIN is not working. He told me he would have to come back. So obviously $40.00 is TWICE the mileage. And if you are just scamming people for gas money, well...your really hard up for business. Yes I will pay you free loaders FOR DOING NOTHING BUT SENDING BILLS HARASSING ME SAYING..."Have a nice day!" Most companies would drop the gas bill after hearing the customers side of the story but since you are not, that shows how you do business. One more thing...since I am a woman and the plumber a Hispanic man, he thought he could take advantage of me. I guarantee you he would not have treated a man this way.

UPDATE AS OF Aug. 30, 2017: I decide to call Lightfoot and just pay the $40.00 the man charged me for just showing up that day because I didn't want it to turn into a HUGE issue. So when the lady answered I told her I wanted to pay the $40.00. I started explaining the situation again as I had spoke on the phone right after the incident to someone and they were not very sympathetic, so I'm telling this lady this morning and she told me she was very sorry, and that is not the way they do business (the situation I explained above in my complaint) and told me she would take care of the situation and did not take my credit card number nor the $40.00. So I reverse my complaint. Lightfoot Mechanical is a good business to deal with.