I had a terrible experience at the hilton San Dest...

I had a terrible experience at the hilton San Destin. First, it was my sisters bachelorette party and we were staying 1 night. Check in was at 4 check out was 11. Drove 4 hours to stay one night and I got there earlier than the rest of the group so I could set up for the party. I am not 25 so they would not give me the keys to the room. The lady that was checking us in was very nice. But the other lady Erika at the front desk was not so nice. She was talking to me in a rude tone but never made eye contact with me. I asked to speak with the manager I wish I would have got his name because he was worse than Erika. Not understanding and had a I don't care what your problem is but this is our policy attitude. I work in customer service and have been for awhile so I understand that there are policy's you have to go by, but there are certain ways you handle things. He was shrugging his shoulders and was like "sorry but this is the way it is. I have had people travel hours away and they couldn't stay here I turned them away." What kind of service is that? I could have sworn I was staying at a motel and not the Hilton. And when we were checking out Erika was at the front desk again. She mumbled something to my sister and my sister said what was that? She said "I said how may I help you ma'am." In an annoyed voice like we were bothering her. We continued to check out and we were done and she didn't say thank you for staying with us or anything. I am EXTREMELY disappointed at the staff and I will NEVER stay here again.