Had my Chevy towed here last year and couldn't be ...

Had my Chevy towed here last year and couldn't be more disappointed with the service. I called multiple times trying to figure out what they thought was the issue, a time frame on how long it would take to fix or an approximate price, any information whatsoever and they refused to tell me anything. It's important to note that I am a college aged girl but I do know things about my own vehicle. After days of them having my car and not giving me any information I had to get my stepdad to call and inquire for me and magically they knew what was wrong with it, how much it would probably cost and how long it would take (he called minutes after I did). Sold my chevy a couple month after this and will never go back. Unbelievably disrespectful to me and the worst service I have ever gotten. I am the owner, I am the one paying for the repairs so why do I have to get someone else to call in order to be given any information, whether it was done consciously or not it's disappointing and something to be aware if it applies to you.