YoonHee Park

Review of Jeremy Fulkerson - State Farm ...

I am looking to switch my agent after 2months of w...

I am looking to switch my agent after 2months of working with them.
Relocated and called Fulkerson's which was not a good decision from my end which you will not know until after you give them your confirmation.

The help with relocation process was not helpful.

Fulkerson's staffs do not have reliable policy information and even reluctant to share the basic office's standard procedure to request the policy update or cancellation which were checked before I continued my policy at this office. I found out their informations are wrong when double checked with StateFarm's agencies. Fulkerson's staff who promised to confirm with me to be sure the switch of agency gets completed smoothly has not been done for over 3+weeks following the agency change request with the relocation. We received the new ID card after with the previous agent in Raleigh until April.

I requested policy cancellation and it was not taken care correctly and they still attempted to charge my payment twice from Danny Newton Jr. agency and I had to take care of this discrepancy through customer care center and complaint department which may not be helpful with their organizational setting. Because the SF corporate will not be able to see the correspondence between you policy holder and your local agent even if you the policy holder is play by the rule and the local agent is not. When they are not treating you as they should and a hint of refusing to provide insurance for no obvious reason, do your research to find a good responsible agent in your local area and then file a lawsuit if you have to, there are many good attorneys who can freely consult with you for your protection and legal right if violated.

Their staffs boorish and loud when discussing about the policy detail and making necessary updates over the phone. If you are not patient you will not be able to deal with their overdone and archaic administrative methods/process.

This agent Alex Esping does not carry through any multiple step administrative work that requires return calls and does not double check for the completion of an inquiry. For instance, he emailed, "Our agency does not pay anything to the State of DMV towards your policy. North Carolina does charge a Recoupment Fee and that is included in your premium. We do not calculate the short rate refund either." Other SF local agents said this is wrong policy information. Their staff also said, "You are behind" and that made me laugh because that tells me he is not informed about my communication with Jeremy as I was disconnecting with Alex because he was keep giving wrong policy information and does not do his job correctly.

Overall, this 2month of working with this agency was less than unpleased. Other local agencies can assist you better with your policy questions and administrative errors resulted and carried over from a previous SF agency such as claims error which you did not receive. The owner Jeremy has not been available since the first day that is already a red flag. Do not recommend Jeremy for your local SF agent.

Alex, Ashley, and Jeremy have caused lots of grief and time which they will need to improve for others who are oblivious to these situations. We do not live in 1980's which is how they run their office. Need to improve their mannerism, policy knowledge, administrative work efficiency, and synchronize their oddly complex "office standard" and expecting us to resolve the claims error issue without department phone number.