appalling service, avoid at all costs

absolutely appalling service, i've had no heating working for the past 3 years i have lived here, there is an infestation throughout the whole building of silverfish, time and time again i have been lied to and ignored regarding these situations. paying £80 a month in service charges, and nothing in the building is maintained as it should be. no one in this building is happy with the "services" provided, i have a 4 year old son who is on the spectrum, and there is NOWHERE for him to play except next to the road here. I RECOMMEND EVERYONE TO AVOID LONGHURST!