I brought my truck into Kriegers because the rear ...

I brought my truck into Kriegers because the rear window and mirror defrost stopped working early this year and I wanted it fixed before this years cold weather got here. Josh Ferguson at Kriegers told me that I had cut the wires powering them when I put tinted windows in. After I told him that the windows were as they had been the day I bought the truck from them, he said that someone else must have done it. (All the trucks of this make and model come from the factory with tinted windows). Josh told me he was going to see what he could do to get it fixed for me.

The next time I stopped he was working on it. A few days later he was still working on it, and would call me. I waited 2 weeks, never got a call. Stopped in and was told by Josh that Kriegers wouldn't fix the problem. When I asked what he'd done to help me, his answer was that he'd talked to his boss. Who conveniently wasn't there. I bought an extended bumper to bumper warranty from Kriegers when I bought the truck, which they refuse to honor.

Never again.