i go here because its so close to my home...but ye...

i go here because its so close to my home...but yesterday's experience left a sour taste in my mouth. I went to the ER, some staff were friendly but the nurses could be a little more patient in my opinion. I witness a nurse rudely and harshly ask a patient to get out of a wheeling chair because they were the not the patient who's name she had called out. the patient that got out of the chair ha misheard and definitely looked sick. her tone of voice was not helping anyone feel better. when you are not feeling well, compassion goes a long way. and Pam the lady that picks up when you call the hospital phone number, she is so rude and so unwilling to help. I called with some questions regarding my copay and her reply was "how would I know that?". she didn't even tell me she was transferring me to another line. if I had felt better I might have gone to another hospital.