Absolutely disgraceful. They'd rather protect abus...

Absolutely disgraceful. They'd rather protect abusive tenants that break the law than their vulnerable, law-abiding tenants. There is little point in complaining about anything as they aren't prepared to lift a finger to help unless they gain financially.
CGA don't stick to the terms they have set out in the tenancy agreement. They let abuse and criminal behaviour run rife and house people in inadequate buildings. Their attitude appears to be 'shut up and put up'. They fail in every aspect of safeguarding.