from check in at the ER to the express care doctor...

from check in at the ER to the express care doctor they did a good job
I give them a 5 star rating. The problem was with the nurse at the express care who is supposed to check me out after the doctor have release me.
I was waiting at the room for 2 hours. So I went to the desk and ask when will nurse at the desk, she said I will be there I'm just finishing up something on the computer. went back to the room, after almost an hr & 1/2 I went back to the desk again and she was still infront of the computer not sure what she was doing and ask her again. The doctor or nurse practitioner who checked me said are you still here? I thought you already left hours ago. He asked the nurse to do the check out and she said, I am busy and she didn't even bother to apologized after me asking her twice and waiting for more than 3 hours. The doctor/nurse practitioner grab the my folder and we went back to the room and release me. I wish I got her name but I didn't.
Holy Cross is always my/our go to hospital because of the great service it's been providing to your patients but it is that type of staff that kills the Hospital reputation.