Kyle Cook

Review of Metro de madrid

The customer experience is inconsistent. On some j...

The customer experience is inconsistent. On some journeys, the service is reliable and efficient, while on others, there are delays and overcrowding. The website is user-friendly and provides helpful information, but the lack of mobile ticketing options is inconvenient. The cleanliness and maintenance of the stations vary widely, from pristine to neglected. Staff members are generally helpful, but there are occasions when their demeanor is unprofessional. Overall, the company has room for improvement in terms of consistency and customer service.