Stevie Lamas

Review of Intermezzo Catering & Consulti...

The two stars is for the sandwich quality and one ...

The two stars is for the sandwich quality and one younger male sandwich maker that stood up for us. The franchise owner may be rocking a rolex but he refuses to understand the actual inner workings of the store, including the POS machine. He avoided my husband and myself as we ran into issues at the register. We purchased a gift card from this same location and as we were checking out the woman who made our sandwich saw how much was on the card but messed up and we understood. Called female manager over and she said too bad and said we had to pay full price and then sandwich maker changed her story saying she didn't know what she saw, amount on card. Only the guy redeemed this store, otherwise I would have walked out. Even the female manager walked away to avoid us and let the sandwich makers take the brunt of the issue. Terrible customer service.