ashley mckinzie

Review of Essentials Spa and Salon

My husband bought a groupon for this place, for a ...

My husband bought a groupon for this place, for a massage and facial. Andy, the lady who did the facial started off ok however, after telling her I did not want this brightness cream she put on my face she had a bad attitude. She abruptly stopped the facial, quickly used some moist pads to barely wipe off the product and said I m done and left the room. A professional should have informed you of the items they are putting on your face and ask if you are okay with the items. After a minute she came back into the room stating it looks like you have a massage. She sarcastically ask me do I want to wear a robe and slippers for the massage. (I m sure they have the robe and slippers for a reason, so why would I not want to wear them) she still had a snappy attitude from before and I told her don t I need a robe and slippers. She said you don t have to wear them if you don t want to, with an attitude.

She really made my experience unpleasant and made me believe the company to be unprofessional. If you buy the groupon they constantly talk about how you have the groupon package which is also unprofessional as well. This was not a relaxing experience due to the facial experience.

The receptionist asked if I would be leaving a gratuity and I left one for the massage therapist but told her I would be leaving nothing for the facial therapist. She did not ask about my experience at all.

Not happy with this place at all.