Andy Peck

Review of Sound Ford of Renton

This review is specifically for the recent visit t...

This review is specifically for the recent visit to have some planned maintenance performed, but is representative of our experience at Sound Ford. We purchased a new 2012 Escape from SF. The sales process went well, and we've no complaints. Several months later, we moved from a large suburban house to a high-rise downtown apartment. I no longer have a place to work on cars, so I'm now reliant on others. Except for a couple of oil changes, I've had all my work done by the SF shop. In my many visits, there have been only two minor glitches, and both were fixed quickly and enthusiastically. SF REALLY wants the customers to be satisfied. They have some economic incentives, but I feel that they genuinely want me to be happy. I like that!

The service writer Randy has been especially helpful, during our Escape's five years. In my most recent visit, I requested that complete brake jobs be performed on both axles, along with other preventative maintenance. Randy approached me in the waiting room to say that the rear brakes still had 40% life remaining, and recommended against replacement. That saved me some significant dollars. With no place to work on my cars, I have no way to determine my actual maintenance needs.

BTW, at the 5-year point in our Escape's life, it was time to have the braking system flushed and the fluid replaced. That's not on any maintenance schedule that I've seen, but is cheap insurance, based on my experience with other vehicles.

While I would like to have work done at a closer facility (we live in downtown Seattle), and would like to use an independent shop, I've seen no reason to change from SF, where I've had good experiences. Their shop rates are reasonable for this area. They also are able to track service bulletins, and see my status reports when I upload them through SYNC.