Bad experience with these guys. And I just barely ...

Bad experience with these guys. And I just barely started.

Aside from the technical problems I am having with this, their customer support has anti-consumer policies. For example, if you sign up for auto pay their system is so badly done that it barely works and will pull wrong numbers, or not even charge you. Then they shut off your internet for none payment and tell you that it is YOUR fault and YOUR responsibility to make sure their auto pay system actually works correctly by checking your bill every month. (Whats the point of auto pay if you have to check every month).

A message to the manager who said that:
When your rep says that they will pull money automatically every month it is YOUR responsibility to pull the money out. I have all my countless bills set up for automatic payments and YOUR company is the only one that is struggling to pull money out. It is so bad that I have to cancel automatic payments and manually deal with this every month now. As much as I hate some of the bigger service providers, they at least dont create this much headache for me. I setup a reminder on my phone to cancel this as soon as the 6 months are done.

Their reps are polite. The problem was that they were annoyingly polite and not willing to meet me in the middle at all.

You preferred to keep the 50 dollar reconnecting fee than to keep a customer. Your loss.

The router they are renting me has a wifi signal that barely reaches outside the room it is in and these rooms in my house have thin walls. Signal is very bad in my house. Even with wifi extenders I still barely get above 25 mps from the total 250 mps I was promised.