Katherine LorenzTownsend

Review of Optimum RV

My husband and I bought our fourth camper, we purc...

My husband and I bought our fourth camper, we purchased here at Optimum RV, George Rolle was our sales person, he was such a great person. He gave us a few different ideas and showed us around, we told him what we were looking for and he delivered! We would use him again and would refer him to everyone!

* We would give the service depart a half star if we could. We were asked twice what size of ball hitch we have on our truck, we told them 2", they said that was fine, the service department hitched it up and we left, we live two hours southeast of Ocala, we were about three quarters of the way home and hit a slight ditch, going about 20 mph, the camper came off the hitch, hit the bumper of the truck and bent the tung jack and jack pad. This could have been a lot worse if I didn't miss the turn on to I-95 and have is all happen there. Although Optimum RV is taking care of the damage to the truck, this should not have happened in the first place, but due to lack of knowlage in the service department it did. There were also thing inside the camper that if ANYONE did do an inspection on it, they would have known that the water filter was not even in the canister, we were told it was an extra one, the microwave door don't even open all the way, that there is no latch on one of the storage drawers, there are a few more things to list, but you get how their service department is not all that competent. We'll going to have all the repairs done by a certified Forest River service department near us.