Joe LaPerle

Review of Twin City Subaru

This was literally the most painful and exhausting...

This was literally the most painful and exhausting experience I have ever had at a car dealership. And just to be clear this dealership should receive 0 stars but google has a minimum of one. I purchased a Subaru Impreza from this dealership. After about 1000 miles I started having g issues with it. I brought it in to be looked at and after a lengthy wait they determined none of the work would be covered under the warranty leaving me with the 3000+ dollar bill. I begged and pleaded my case but no one would listen to a thing I had to say. Until I had to call the owner for the service department to listen to me. Eventually the service department ended up doing the work or so I thought... After about a month driving down the interstate my dashboard light up like a Christmas tree and my lights started doing all sorts if crazy things. I brought it in for the second time to only have the service department try and find a way out of the warranty work. This literally continued for 8 more months. I spent countless time and effort on a vehicle that I had just pruchased brand new to get fixed. Corporate had to get involved and eventually corporate told me to take my car to a different dealership. The new dealership not only fixed all my issues under warranty... But they did it with a smile and could not believe the run-around I was given at twin City Subaru. So please do yourself a favor and STAY AWAY. you will save so much time and heartache.

In summary... Just do yourself a favor and find a different dealership. You won't regret it!

Per the terrible reply below I felt it was necessary to point out a few things.... The wiring was done unprofessionally the first time by me... What's amazing to me is this same exact setup lasted 40000 miles in my previous car that I traded in to this wonderful dealership (Sarcasm completely intended). Now here's the kicker. I was told by the same service department the day I purchased the vehicle I could do the "wiring" (two cables to the battery.... Just if you were to add just about any aftermarket parts IE: HID headlights...) When my car started having issues the dealership was already blaming the wiring BEFORE it was even pulled into the shop.... My second issue with my vehicle happened after they were professionally installed... And once again before the car was even pulled into the shop the "wiring" was blamed. And continued to have not only electrical issues but mechanical as well. Hence the continued 8 months of issues. Simply put this dealership never took the time to actually listen to me until I called the owner. Only then did I receive half hearted service. Oh btw my new vehicle that I wired myself........ Works just fine.... My vehicle before the Subaru worked just fine.

In summary, I was lied to in order to secure a sale. I was then given a hefty bill due to this lie. I had to call the owner in order to get some sort of "resolution". To continuously have more problems for months down the road... And when it's all said and done the dealership still will not admit to any of it's faults. If you buy here.... Good luck to you.