Debra Graham

Review of Ameristar Casino Resort Spa St...

We arrived at Ameristar in St. Charles at approxim...

We arrived at Ameristar in St. Charles at approximately 4:10 pm. Checked in and was told the rooms were not ready yet. After 2 1/2 hours later. Rooms are still not ready!! Check in is at 4:00 pm. When asking staff about why the rooms were not ready they really did not seem to care. Never have I ever went to a hotel and rooms not be ready by the check in time. Update: so we just got into one room at 8:10, so 4 hours later we have one of our rooms. Still waiting on the second room. Sure hope it doesn t take them another 4 hrs to clean that room.