K B

Review of Stonemark Properties

We rent from the Veranda at Westchase in Tampa, Fl...

We rent from the Veranda at Westchase in Tampa, Florida. The property management company is comprised of terrible, unapologetic people. Michelle, in particular the Regional Property Manager is by far one of the rudest people I have encountered. We have had a water spot in our roof since October 2016 we moved in August 2016. We asked the property manager many times to fix our roof stain and she got the maintenance out to paint over it so it does not leak. Well, that only lasted for so long as another stain appeared in a different area. This stain is located in our bedroom and my significant other is highly allergic to mold. We both have gone down to the office many times and asked them to fix it, they told us continuously that they were getting roofers out to fix the ceiling and then they were going to get people out to fix the drywall. Another property management company took over and the promises were not kept. We again asked this company many times and our pleads were ignored until a few weeks before Hurricane Irma. Well, now that she has come and gone we are left with an even bigger stain and a green discoloration setting in. We are now sleeping in the living room but having just paid this place almost 1300 for the apartment last month we are practically living in a studio. My conversation with Michelle was met with force and she instead mocked me and questioned why we would renew our lease when we had issues with the apartment. We are on the 3rd floor, who would want to move again after having just moved the year before? Also, Michelle said we should have complained more, as if we did not complain enough. Good luck living at this complex. You'll see more cockroaches than you probably ever have, and you'll have the luxury of barely any parking spots. This place might look nice on the outside but it's a dump. And you'll be met with ignorance and resistance when questioning the property management company. Michelle seems to think there is no mold growing in our ceiling. I would love to prove her wrong but then again nothing will come out of it. They've already made up their minds on us and would rather we leave than get the problem fixed. This company is by far the worst I have ever dealt with, no wonder they have such a poor rating.