Okay. We all know that taking the car to service ...

Okay. We all know that taking the car to service is a huge groan.
The folks at Smythe Volvo are the exception to the rule.
My appointment was for first thing on a Monday morning (What was I thinking?), and I'd asked for a loaner. I figured the transition was going to take a while and advised my boss I'd be late to work.
To my pleasant surprise, the necessary paperwork was already prepared and organized; all I had to do was sign and hand over the key. The loaner car was fueled, ready, and waiting with the door open and the engine running; all I had to do was hop in and leave. The drop-off process could not have been smoother, more efficient, or pleasant. BTW, I was on time for work and my boss thinks I'm a genius. (Um, I flat out deny I took all the credit.)
Pick-up at end of day was just as quick, except there was time for a short Q&A about the car, a bit of small talk and some fun banter. My car is purring like a kitten. What more could I possibly want? Thanks Nick, Sean, and Smythe Volvo technicians! You guys rock!