I bought new phones to have installed and was told...

I bought new phones to have installed and was told I am not an authorized user and therefore I cannot be helped. I said ok, can you please tell me who the authorized users are. They promptly said no. So with the holidays approaching I will not be able to install the new equipment nor have the holiday answering service in place. Thanks for not helping me when I need it most.

The best part is I am the Managing Director and control all of our operational contracts. Its not looking good for you Utility, not that you care as displayed by your poor customer service.