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Review of Calvin Klein Watch & Jewelry,S...

I regret to inform you that recently I had a very ...

I regret to inform you that recently I had a very bad experience with your dealer in Toronto/Canada.

I have Omega speed master and Constellation watches. I am the first owner of both. They needed some repairs and maintenance. When I went to the Omega dealer they were very welcoming at the beginning at ensured they will take care of the concerns/problems and required an 1 hour of estimation time. After 1 hour of waiting, I was told that they ensure and guarantee that speed master watch will be waterproof again, which was the most important point and reason for me . And they will fix the constellation watch as well at the same time for an amount of $1970 for both.

6 weeks after I received a call that the watches were ready for me to pick up. When I arrived, to my surprise I was told, they can not guarantee that the speed master watch is waterproof and that their earlier promise/estimation was just a human error.

For constellation watch; it was not ready and that it required a new strap to be fixed. When I reminded them of their previous estimation, again I was told that it was a human error.

For such a big and long history company like Omega this was an unacceptable service. I have lost my trust and belief not only in their knowledge but in their honesty as well.