The hotel was pretty and clean.

The hotel was pretty and clean.

The service was less than satisfactory. We were told we didn t need a reservation for the Italian Restaurant when we called on Tuesday to reserve for dinner on Saturday. When we arrived at the hotel on Saturday we were unable to have a place for dinner, all of the restaurants were fully booked for dinner.

The website said the pool was closed for Sunday. But on Sunday morning we discovered that it was only partially closed, we would have loved to go swimming one more time if we had known.

At checkout they didn t close off the pre-authorization credit card when I paid, so checking our statement the next day was surprising. We now are showing two charges.

If you expect service like the Fairmont, you will be disappointed! However, you are paying comparable prices and the service is just not comparable.

We booked the Loft room and due to a maintenance issue we did not get that room, that was understandable as it was an unforeseen problem. We were upgraded to a lovely room and then a second room, (to accommodate the amount of people in our party), however none on this was noted on the reservation and that caused confusion and delays upon checkin and checkout.