I had an absolutely terrible experience at the aut...

I had an absolutely terrible experience at the autonation in Buena park where they sold us a used CPO care that had significant damage to the underside of the bumper and wheel well. Don't get me wrong Brandon the original Sales person had wonderful customer service and did his job well. He kept in constant contact with me throughout the day leading up to our appointment BUT Not only did that dealership (Alex the sales rep who took over because brandon had a sudden emergency and Fransisco the inventory manager) accuse me of doing the damage to in the five miles I drove it to my mechanic after i bought it...they went back and forth with what they were saying.
Trust the carfax trust the carfax. I'm sorry. Any mechanic worth their salt knows the carfax does not get everything reported to it so stop trying to sell that to people and mislead them.

Regardless if we could neither prove nor disprove that the car was in an accident, the fact that they denied that they had any idea the damage was there in the first place, said I did it, and then said how did we miss it... oh wait it was checked before it got here.... absolutely ludicrous.

instead of just admitting they sold us a damaged car (cosmetic or structural) and kept the arguing to the minimal, my fiance and I instead felt like we were the villain in the situation. Like we came in there at fault for daring to accuse them of trying to pull a fast one one us. US, the consumer spending over 19000+ on a car.
it was an ugly experience that put a very bad taste in my mouth about Toyota dealership's. Also, Alex sales person. You have serious anger issues and need to learn to not flaunt your mouth to a consumer. People like you should not work in customer service. You were hot headed and way out of your position to talk over your inventory manager Francisco. You guys over in Buena Park need to get it together over there.

Anyways,
I knew what I wanted and I went to Cerritos instead. My fiance and I met with Leo who was very transparent about our deal and very open to working with us financially (so was the finance representative). Their service was amazing and they worked with us to gain our trust back until we left satisfied. Not only did I get a better deal than the joke they tried to sell me at Buena park... I got a newer car also.

For those reading this, save yourself the trouble of going to Buena park and come to Cerritos instead. Where they UNDERSTAND how a TOYOTA dealership SHOULD be ran. All Buena Park cares about is taking your money and making themselves look good.

CERRITOS shows the care that you deserve.

Toyota of cerritos, please keep up the good work. We will definitely come back here for our next car and you have done a wonderful job representing Toyota as a whole.

Thank you so very much everyone who was involved! You guys were all wonderful! We will be back soon!