Cynthia Molero

Review of Gran Hotel Ercilla 4*

An undeserved four-star hotel, as soon as we arriv...

An undeserved four-star hotel, as soon as we arrived at the hotel, the receptionist asked us a somewhat strange question: Where have you booked from? We answered booking and it kept looking for our card, this question pissed us off.
ROOM, when entering the closed smell completely flooded us, the cleanliness was conspicuous by its absence, in the bathroom we found hairs from the previous guest, on the floor and in the bidet, on the bathroom wall there were two churros, the bed was hard as A stone and a pillow thin like a spaghetti, we decided to order a tea at night and they brought us a dirty cup and the same kettle, I must mention that you can hear all the noises of the building so resting is complicated, four stars has little We will EVER be back.