I found a great deal on flights through a newslett...

I found a great deal on flights through a newsletter I receive daily. By using a third party website, I was able to find itinerary information which was then used to book a flight through FlightNetwork. However in my excitement to purchase this great deal, I swapped my origination and destination airport by accident. In other words, I was leaving from where I wanted to go! I found a slightly more expensive flight that corrected my itinerary and called to cancel. I was a little annoyed because the FlightNetwork confirmation indicated I would pay a fee to cancel. However this wasn't their fault so I was ready to pay it. To my surprise I called their customer service number to cancel and the gentleman was extremely helpful in cancelling the wrong itinerary with no fees. Dealing with airlines and traveling can be stressful but FlightNetwork definitely passed my test and I will be happy to do business with them and recommend them again!