Docter Xela

Review of PC Alliance

Ordered a computer to be built on Friday, was told...

Ordered a computer to be built on Friday, was told it would be ready on Tuesday. Heard nothing from them, called them up Tuesday afternoon, told that they had to order in some parts and weren't sure how long it would take. I called every day after that for more information (because they gave such little information throughout). Finally told on the following Friday that it would be built by Saturday noon and they asked me not to call again, they would call when it was ready for pick up. Didn't hear from them so I called at 1PM on the Saturday and they told me it was ready for pick up (no one had bothered to let me know, as usual). I rocked up, they took me through the system, realised one of their lackies had installed the operating system onto the wrong hard drive (not the SSD). Told to come back in 10 minutes, I gave them half an hour and they still weren't done. Another 15 minutes later my computer was ready for pickup. Never offered an apology or an explanation. My computer is not just for gaming, I run a business from home. I lost four days worth of work thanks to these bozos. Absolutely slow, useless and unapologetic for their awful service. Never called me once regarding any of the above, I had to call to find out what was going on and when the computer was actually ready. Stay away at all costs.