Eighteen hour wait in ER, with a pain level of 8+,...

Eighteen hour wait in ER, with a pain level of 8+, and shivering in pain. That was my wife's experience of an dirty ER. Either the staff or incompetent or completely overstretched by the bean counters (I suspect the latter) - I will not doubt there will be soon be a death in the waiting area if this place does not improve their 'triage' process.

One note, you are triaged in the waiting area, and have to discuss your medical issue in front of the public, which is most likely a HIPPA privacy violation.

The ER is a mess, avoid if you are able.

General hospital admittance there is an air of can't be bothered and not my job about the place. Making it feel Franklin Squares problems are a corporate culture thing. Which should not be a thing in a Hospital!

Edit In Response To Owner (because we can't reply to a reply) - We reached out via the Patient Portal at the time of the incident and after my wife was hospitalized. Guess what, no response at all, and my wife visited the ER eight weeks ago. Don't pretend to care, and don't deceive folk with the pretense the feedback is listened too, or that your department reaches out. You don't... This not caring attitude, badly run service is obviously a trickle down from the top and wont change until a patient dies in the ER waiting room, waiting to be seen. The Healthcare industry has long considered patients to be nothing more than walking cash cows, not human beings, and your joke of a Hospital has demonstrated that in spades.