Teresa Prather

Review of Vacation

Our Vacation Company experience was tremendous! ...

Our Vacation Company experience was tremendous! We used the Vacation Company for a week-long villa rental in Shipyard on Hilton Head Island. From the time we selected the property on-line through the end of our stay, the staff at Vacation Company was attentive and helpful. The rental process was clear and easy online. The staff also contacted us after our reservation to see if we had questions and to be sure we understood the contract and payments. Whenever I had questions, they were answered quickly and professionally. The staff really seemed to care and were very friendly. During our stay, we had an issue with a clogged shower drain. A Vacation Company employee came to the villa within 20 of our call. He assessed the situation and contracted a plumber who arrived within 30 minutes and fixed the problem immediately. Fastest service we have ever received! We would also highly recommend the villa at 189 Beachwalk. Fresh, clean, and beautiful in a quiet neighborhood with the best access to the beach in Shipyard. It had everything we needed.