Just returned from Sea Pines Resort where we staye...

Just returned from Sea Pines Resort where we stayed in a beautiful unit rented from The Vacation Company.

Their excellent app gave use all the information we needed before and during our stay. I was nicely surprised when we got a notification that we could check in early!

During the first 24 hours of our stay we encountered three issues. They responded quickly and effectively to each of my calls and each was resolved to our satisfaction. For me this is a significant factor in choosing a rental company and I give The Vacation Company 5 stars for their response.

However all three items (light bulbs burned out, grill gas tank empty no spare, a very visible problem with a HVAC vent) should have been caught before we ever checked in so hence 4 stars overall rating.

Nice free perk: The Vacation Company provided four bicycles for us for the week. They were delivered before we arrived!

All in all an excellent experience using The Vacation Company, we saved a few hundred dollars using them versus VRBO and great customer service. I will definitely use them again.